Business Support Services
Strategic Planning
We help businesses develop their strategic and operational plans for greater effectiveness
Strategic planning is the process of establishing and documenting the direction of your business, by determining where you are and where you're going. The strategic plan gives you a place to record your mission, vision, and values, as well as your long-term goals and the action plans, you'll use to reach them. Strategic planning is an important process, whether your business is an existing one or start-up. As strategic thinkers, we focus on the whole system by considering interconnections and interdependencies among business processes and apply pre-determined methodologies and process-improvement mindset to identify, evaluate and solve problems at the strategic planning stage. We then design full scope strategy to ensure the right strategic outcomes and recommend actions to help execute and measure results.
Strategic/Corporate Plan
Prepare comprehensive strategic/corporate plan detailing the medium to long-term direction of your business, looking at where you are now, where you want to go, and the action plan you'll use to reach your goals and objectives, considering your business mission, vision and core values.
Operational Plan
Narrow your business strategic/corporate plan into operational plans for each division, department, or unit outlining their own goals and objectives and how they'll use their resources to realize them to contribute to the achievement of the wider business objectives and mission.
Individual Work Plan
Translate the strategic/corporate and operational plans into work plans for each staff/team member outlining specific tasks and performance targets to achieve the overall business goals and objectives.
Business Plan for new businesses
Develop business plan for your new business by putting structure to your concepts and ideas through research and analyses, budget and cash flow forecasts, projections and assumptions.
Quality Management
We help businesses develop processes to meet QMS Requirements
An effective Quality Management System (QMS) ensures that your business product or service delivery is consistent. Your quality management not only focused on product and service quality, but also on the means to achieve it. Commitment, continual improvement and customer satisfactions are the key tenets of a good QMS. There are several benefits to implementing and maintaining an effective QMS, including increased operational efficiency and effectiveness leading to greater customer experience.
​​​
Develop Quality Management Systems
Coordinate activities to review and implement quality control and quality assurance mechanisms, by modifying existing business processes and identifying and documenting new processes and related procedures to meet accepted standard specification requirements for an effective QMS.
Develop Quality Manual & Procedures
Guide the development of Quality Manual and Procedures with supporting structures to align Quality Policy and quality objectives to the overall strategic business objectives and mission.
Stakeholder Engagement
We help businesses develop strategies for engaging stakeholders
Stakeholder engagement is the process by which your business communicates with your stakeholders. By getting to know your stakeholders, you are better able to understand their needs in order to meet or exceed their expectations.
​​​
Design and document the strategy development and quality control process.
Conduct environmental, stakeholder and business SWOT analyses for stakeholder classification, mapping and prioritization.
Communication Strategy
Determine engagement strategy for key stakeholders.
Communication Plan
Document the stakeholder communication plan for key stakeholders.
Strategy Development Process
Environmental & Stakeholder Analyses
Procurement Management
We help businesses develop their procurement strategies
We help organizations optimize their procurement strategies to achieve cost efficiencies.
Supplier Sourcing & Selection
Finding and evaluating the best suppliers to meet your needs.
Negotiation & Contracts
Negotiating terms and managing supplier agreements.
Procurement Policies & Plans
Develop procurement manuals, policies, procedures and plans.
Inventory Management
We help business optimize their inventory management to improve operational efficiency
Our expertise ensures that your inventory supports your business goals seamlessly and cost-effectively.
Stock Planning & Forecasting
Predicting and preparing the right inventory levels to meet demand
Warehouse & Storage
Organizing and managing storage to ensure easy access and security.
Stock Counting & Auditing
Periodic counting and verifying stock accuracy through physical audits.
From initial planning and resource allocation to risk management and stakeholder communication, we provide end-to-end support to drive project success. Our expert team is dedicated to guiding your projects from inception to completion, ensuring they are delivered on time, within scope, and aligned with your strategic objectives.
Project Management
Our Project Management services encompass a wide range of tailored solutions designed to meet your needs
Project Planning & Strategy Development
Crafting detailed project plans that align with your business goals and set clear milestones.
Resource & Budget Management
Optimizing resource allocation and maintaining budget control to ensure efficient project execution.
Risk Assessment & Mitigation
Identifying potential risks early and developing strategies to minimize their impact.
Progress Monitoring & Reporting
Tracking project progress with real-time updates and comprehensive reports to keep you informed at every stage. Ensuring project deliverables meet quality standards and client expectations.
Training and development is important for your business to enhance the knowledge and skills of employees by providing information and instruction on how to better deliver services for improved performance and increased customer satisfaction.
Training & Development
We offer support for capacity development and business continuity by providing training in our service offerings
Customer Service & Sales
We provide training to employees, customer service and sales team to improve the support they're able to provide and thereby increase customer satisfaction and improve sales performance.
Audit Fundamentals
We design training in audit fundamentals for internal auditors at various levels and develop manuals and working templates to guide the execution of internal audit functions to support good governance practices.
Supervisory Management
We provide training for supervisors and middle managers in conflict management, communication, critical thinking, interpersonal skills, time management, problem solving, coaching and mentoring.
Presentations
We do interactive presentations at webinars, seminars, workshops and conferences on business management topics for businesses, professional bodies, organizations, schools/universities and other groups.